Operations Engineer

ABOUT THE ROLE

We are currently looking for several Operation Engineers for a large technology company.

Duration:  18 months contract with possibility for extension.

Starting date: Flexible

Remote: 75%. Being onsite for a couple of days a month will be OK

German language skills : at least B2

Location: Berlin

Your area of responsibility

• Responsibility for reported customer problems and following them through to resolution
• Investigate, diagnose and identify solutions to resolve issues in the services
• Adhering to the specified processes for escalating unresolved issues to the relevant internal teams
• Monitoring SLO alerts and error budgets
• Management of the incident response flow with regard to the applications used
• Identification and implementation of automation options
• Processing and resolving open support tickets in compliance with SLAs
• Coordination with different stakeholders to carry out blameless post-mortems

Your profile

• Successfully completed studies with a focus on computer science, completed training in the IT sector or an equivalent qualification
• Professional experience in IT operations or production support
• Practical experience with Linux platforms
• Expertise in dealing with: Proxmox, OpenStack, OpenShift, Artifactory Enterprise, Ansible, Kubernetes, Docker, PostgresSQL, Grafana, Prometheus, Gitlab, Terraform, Jira, Confluence, etc.
• Knowledge of one of the programming languages: Python, Bash Scripting, Go or Perl
• Ability to work in a team, flexibility and willingness to work in a 24x7 (incentive) support model
• German language skills at least at B2 level and a good command of English

Looking forward to hearing from you.