ACCOUNT MANAGER – RPO TEAM
- Location: London Office
- Flexibility: 80% required in the office. Hybrid option available after probation.
- Reporting to: Account Director
Focus/Purpose
The Account Manager is responsible for end-to-end delivery of recruitment services across assigned client RPO accounts. This role oversees recruiter performance, ensures SLA adherence, manages client relationships, drives process improvement, and is accountable for overall delivery quality and financial performance of the accounts.
Primary Job Responsibilities
Client Relationship Management
- Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations.
- Lead regular client meetings to review performance, present KPI reporting, and provide market insights and workforce planning advice.
- Manage client expectations around hiring timelines, candidate pipelines, and market conditions while identifying opportunities to grow existing accounts.
Delivery Management
- Oversee recruitment delivery across all live vacancies, ensuring SLAs and hiring targets are achieved.
- Monitor requisition progress, pipeline health, and ageing roles, implementing strategies to improve fill rates and resolve delivery challenges.
Team Leadership
- Manage, coach, and develop employees supporting the accounts, conducting regular 1:1s and performance reviews.
- Ensure high standards of candidate quality, stakeholder management, accountability, and effective workload distribution across the team.
Process Improvement
- Drive continuous improvement by standardising recruitment processes, improving reporting frameworks, enhancing recruitment efficiency, and identifying opportunities for automation.
Commercial & Strategic Management
- Support the commercial success of the account through capacity planning, hiring forecasts, revenue and margin monitoring, and contributing to contract renewals and account growth opportunities.
IDEAL PROFILE
- 7+ years recruiting experience
- 2+ years leadership or team oversight
- Experience managing client relationships
- Strong data literacy
- Comfortable presenting to Senior Executives
- Good Attitude, Resilience, Networking Skills, Candidate Control Skills and Leadership skills
- Nordics speaking preferred but not essential
Strong client leadership, stakeholder management, and commercial awareness skills, with the ability to build trusted relationships and confidently manage expectations across multiple accounts. You demonstrate resilience, accountability, and a proactive approach to problem solving, with the ability to oversee recruitment delivery, manage competing priorities, and drive performance against KPIs and SLAs.
